Tag: complaint

npower – An utter failure

Right, just to bring you up to speed in case you’re following my npower tale of woe. Firstly this happened, then it got worse. Last week I called npower. I called their official complaints line that they’d told me to call in their online apology. It was 5.15PM. I was in a queue for exactly 15 minutes, then I got… Read more →

npower – Can it get any worse? Yes, yes it can

Four days ago I wrote about npower. I’ll give you the short version. Basically, npower chose to whack up their prices so we decided to leave and switch to another provider. We successfully moved in November and switched across to Scottish Power. Days later npower made nearly 1,500 people redundant. Time went by. npower told me that my final bill… Read more →