You may remember that I had a problem with npower.
The issue, I can now say, is resolved. The original problem was bad enough, but then the resulting customer service was simply shocking. Phone lines with far too few staff, complaints teams who don’t call back when they promise and, when a letter is sent out, it’s via second-class post and they’re not actually sent from the office.
It’s a habit that a lot of companies get into, even from internet shopping sites when you’ll get added to a mailing list instantly but, somehow, it takes two weeks to remove you from it.
In the end npower gave me a pretty substantial amount to apologise, but they don’t seem to have understood how to treat customers, so I doubt anything will change.