I mentioned my experience with the utter chaotic mess that is the billing department of npower some months ago. You can read all about it here, here and here. In the end, after spending several hours to their “executive complaints team” and their normal “complaints team” I was told a catalogue of lies. They included.. “The IT systems are being… Read more →
Tag: npower
npower – An utter failure
Right, just to bring you up to speed in case you’re following my npower tale of woe. Firstly this happened, then it got worse. Last week I called npower. I called their official complaints line that they’d told me to call in their online apology. It was 5.15PM. I was in a queue for exactly 15 minutes, then I got… Read more →
npower – Can it get any worse? Yes, yes it can
Four days ago I wrote about npower. I’ll give you the short version. Basically, npower chose to whack up their prices so we decided to leave and switch to another provider. We successfully moved in November and switched across to Scottish Power. Days later npower made nearly 1,500 people redundant. Time went by. npower told me that my final bill… Read more →
The adventures of an unhappy npower customer
Last year we decided to change our electricity and gas supplier. npower, our supplier at the time, had put our prices up and, after checking on a comparison site, I decided to go with someone else. The competitor was offering a fixed plan and it was cheaper deal so we changed. We moved across on November 26th and, to be… Read more →