Email of the week below. Kinda sums up anyone below management level – not just IT Support.. :) Feel free to copy and add in your own line of work! :)
A woman in a hot air balloon realised she was lost. She reduced altitude and spotted a man below. She descended a bit more and shouted, “Excuse me, can you help me? I promised a friend I would meet her an hour ago, but I don’t know where I am”.
The man below replied, “You’re in a hot air balloon hovering approximately 30 feet above the round. You’re between 40 and 41 degrees north latitude and between 59 and 60 degrees west longitude.”
“You must be in IT support”, said the balloonist.
“I am”, replied the man, “How did you know”?
“Well”, answered the balloonist, “everything you told me is, technically correct, but I’ve no idea what to make of your information, and the fact is I’m still lost. Frankly, you’ve not been much help at all. If anything, you’ve delayed my trip.”
The man below responded, “You must be in Management”.
“I am”, replied the balloonist, “but how did you know?”
“Well”, said the man, “you don’t know where you are or where you’re going. You have risen to where you are due to a large quantity of hot air. You made a promise, which you’ve no idea how to keep, and you expect people beneath you to solve your problems. The fact is you are in exactly the same position you were in before we met, but now, somehow, it’s my fault!!”