RBS. Your infrastructure is key. Rebuild it now.

I’ve worked and known others that have worked for many companies which are heavily reliant on IT. The servers, the networks, the infrastructure – it’s generally not the only reason for failure. What I’ve found, for the majority of the time, is that management fail to respond or invest in IT when it’s so critical to the business.

Last night RBS failed miserably, with an IT failure causing cash machines to completely pack up and transactions were denied. RBS have promised to “make up” for any costs, but it’s the fourth technical failure in just 18 months, which is just terrible.

The boss of RBS Group – Ross McEwan, has admited that they’ve just not bothered to spend on IT properly…

For decades, RBS failed to invest properly in its systems. We need to put our customers’ needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on.

You can’t rely on legacy kit from the 80’s and 90’s. These systems are outdated and issues will simply reoccur for as long as old stuck-together-with-tape systems continue to run.

Use the latest kit. Decommission the old, refresh and restart. Plan your move and ensure that this doesn’t happen again, or your remaining customers will simply leave.