This is 2015, but for some reason we have a shit system in this country where internet providers and phone providers have to use BT Openreach to get lines investigated and fixed. Now, during a recent fault I was told explicitly by EE (my provider for the home phoneline) that the BT Openreach report showed that an engineer had visited… Read more →
Tag: BT Openreach
EE and BT Openreach craziness update
OK. Since my earlier post we now have another email from EE customer service. I asked them to raise another complaint because they’d lost the first complaint, and I asked them to confirm that there was definitely a fault. Their response? It’s another badly written email filled with terrible English.. Sorry to know that you are experiencing connectivity issue with… Read more →
EE, BT Openreach and my home phone line – UPDATE
Saw my undignified rant about EE and BT Openreach yesterday? Well today there’s movement! YAY! Except, it’s in the wrong direction. It seems that our home phone won’t let us call any numbers now either. It was at least doing that before. Our actual phone number no longer routes to our house at all, and if I call the home… Read more →
EE and BT Openreach – A complete customer service nightmare.
So today I’d like to tell you a story about my home broadband provider. They’re the same people who supply my mobile phone – EE. I chose them because they were, if I’m honest, cheap. Things rapidly went downhill within months of choosing them for my home phone and fibre broadband because they put their prices up mid-contract. As this… Read more →